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Customization Services
Softlink products are designed, keeping in mind
the requirement of Individual User Groups. On
evaluation of the products you will realize
that the designing has been done by professionals
from the field of library and information science.
It is no wonder that Softlink products are world
leaders in their respective fields. We realise
no one can foresee all their needs, and we encourage
our customers to talk to our support representative
about their library's needs, and what we can
do to better support those needs. Inspite of
this there may be times when a client requires
customization in any of the Softlink products.
We are pleased to let you know that this can
be done on nominal charges as incurred during
the development of customised product.
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Comprehensive maintenance
Softlink products are designed for easy use
and handling. They achieve best performance
on Microsoft Certified Operating Systems. Initially,
all Softlink products come with a warranty of
ninety days. Within the warranty period our
task is to provide you with complete help and
support, so that you are well versed with all
functions of our software. We give our best
efforts to provide you with a problem free software
experience, seldom there may be times when your
software is not functioning as it should, because
of a Hardware error at your end or any Opearting
System problem or any other cause. Whenever
you are in such a situation we give real time
assistance in every way so that your work is
not held up due to non-functioning of the software.
Through all possible communication mediums,
we offer complete support to bring the software
in order.We are also in the process of setting
up a Online Helpdesk System at our website,
where the clients can log their
queries and complaints regarding the software.
This will be a much easier process to receive
a solution from our side. Along with the regular
support we also provide the clients with Latest
Updates to the software that are available from
time to time. However, all these benefits are
limited to the time till your warranty period
is active. Once your warranty period expires,
you have to enter into a Comprehensive Maintenance
Agreement for your software, so that you enjoy
all the above benefits continously.
"We
are also in the process of setting up a Online
Helpdesk System at our website, where the clients
can log their queries and complaints regarding
the software."
Click
here to request quotation for Comprehensive
Maintenance Agreement of your software.
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Non-Comprehensive Maintenance
Though Softlink products are mostly error free,
there may be situations when because of constant
upgradation in the Operating System and Hardware,
you may require more advanced or updated Version
of the software. These updated versions, which
includes Bug fixes and new features are provided
to all Clients free of cost if their software
is under the Comprehensive Maintenance. But
if the software is not under Comprehensive Maintenance,
then you have to purchase the software updates
( popularly known as Plugins)from us. This will
help your software remain upto date. In the
same way if you require a help from us for resolving
any of your software queries, you have to pay
us as per our Per Incident Support price policy.
Special Note : All the services as mentioned
under Non-Comprehensive Maintenance will be provided
only on receiving Advance Payment from your side.
"Click
here to request a quote for Software Updates or
Per Incident Support"
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Conversion Services
Over the past 20 years, Softlink has converted
library data from many other library automation
systems. We currently have a library of scripts
to convert twenty-five different library systems
to Softlink’s products.
Our conversion process is simple and allows
your work to continue without interruption.
Before installation, Softlink Australia will
collect the data from your old system and send
our conversion manual. This manual outlines
the key points of converting to our software
from other systems, and what we will do to make
the conversion as smooth as possible.
Our conversion specialists will write a conversion
script to convert your data while you continue
to work with the old system. Because we have
the sample data, you can continue using the
old system without worry or interruption. Once
we have finished and tested the script using
the data you have provided, installation and
conversion may take place.
Softlink provides conversions on a project
basis, contact us today to discuss your conversion.
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Installation Services
Softlink strives to make our software easy for
our customers to install on their own. However,
we offer remote and on-site installation services,
in order to ensure the best possible experience.
Your System Administrator will help you determine
which service will best meet your needs.
Remote Installation
Softlink offers remote installation for Alice,
Liberty3,and Oliver. Your support representative
will install the software on the server, complete
any applicable customisations, and convert any
existing data you have. The end result is a
fully installed system ready for your use.
On-Site Installation
For more complex implementations, remote installations
may not be possible. For these situations we
will send your assigned support representative
to your site to install your system. While this
does require more time, we have found that on-site
installations require less overall IT involvement.
Our Softlink representative will walk you through
the installation process, including the installation
of customisations and data.
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Manpower Support
Softlink provides manpower support for library
automation activities. When you want to run
complete library in-house keeping services and
user services, Softlink maintains your library
by the qualified and trained professionals in
Library and Information Science activities.
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Content Creation
Softlink has a dedicated team comprising qualified
professionals in Library Science with good typing
speed for the database creation and technical
processing of the books. Technical processing
involves activities like assigning Classification
Number, Standard Subject Headings, Keywords
and Identification of Bibliographic Details
etc. Technical data than involves data input,
editing, validation in the software to have
library database
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Consultancy
Softlink provides consultancy in the area of
Library and Information Science activities such
as:
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Project Preparation for Library
Automation/ Library Digitization
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Online Stock Verification
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Preparation of LAN for Library and
Information Centre
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Security System for Library
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Value Added Information Services
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Turnkey Project
As a complete Library Solutions company we also
undertake turnkey projects for library operations.
This will include Project Planning for Library
Automation, Consultancy for Purchasing necessary
Hardware and equipments, the full Project Preparation
and Implementation.
Implementation will cover all aspects to change
a library carrying out manual operations and making
it at par with modern library in look and operations.
In the past many organizations have taken advantage
of our vast experience in handling library operations.
You too can request us to be involved in your
library.
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Digitization
Digitization means acquiring, converting, storing
and providing information in a computer format
that is standardized, organized and available
on demand from common system. With specialized
scanner's, resources in a library are converted
into compressed digital signals and stored systematically
for future reference.
Today Content is Knowledge. All Library Automation
Systems developed by Softlink harness the power
of IT to make available information in standardized
and organized format, thereby helping the library
user to find the information he is searching for
quickly.
Softlink undertakes the project of Digitization
for Libraries, interested in keeping the large
amount of rare books, manuscripts and others materials
in Digital form. These are converted using specialized
scanners. The conversion can be done in different
formats according to the requirement of the institution.
You can share and re-use the content based on
the needs. Digitization of content gives the flexibility
and adaptability.
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